Privacy Policy

1. Information We Collect

• Account information such as name, email address, profile photo, and account role.
• Recovery information you choose to provide, such as sobriety date, recovery focus, recovery program, check-ins, streaks, journal entries, relapse alerts, goals, and progress.
• Community content such as posts, reactions, direct messages, group-chat messages, voice notes, profile information, friend or buddy relationships, and scholarship applications.
• Coaching information such as coach profiles, applications, availability, bookings, session status, reviews, tips, and payout records.
• Location coordinates only when you grant device permission, used for nearby-support features.
• Device and usage information such as page views, browser/device type, app activity, login records, and error logs.
• Notification information such as push preferences, email preferences, phone number and SMS preferences if you opt in.
• Calendar connection information when you choose to connect a supported calendar.

2. Camera, Microphone, Location, and Notifications

CleanCircle asks for device permissions only when a feature needs them. Camera and microphone access may be used for video sessions or voice features. Location is optional. Push notifications are optional. You can change device permissions through your browser or device settings and change CleanCircle notification preferences inside the app.

Live video and audio are processed to provide the call experience. CleanCircle does not intentionally record coaching video calls unless a feature clearly tells participants otherwise and obtains any required consent.

3. How We Use Information

• Provide accounts, peer support, chat, circles, coaching, progress tools, scholarships, and other requested features.
• Match members with relevant community or coaching experiences.
• Process bookings, payments, coach earnings, and scholarship activity.
• Send notifications you have enabled and urgent relapse-support alerts as described in the app.
• Protect members, investigate abuse, prevent fraud, enforce platform rules, and troubleshoot technical problems.
• Measure product usage and improve CleanCircle.

4. Recovery and Health-Related Information

Information about sobriety, recovery, cravings, relapse risk, coaching, or similar topics can be sensitive health-related information. CleanCircle is not, by default, a HIPAA covered entity or business associate, so HIPAA may not apply to information you provide directly to CleanCircle. We still treat this information as sensitive and use access controls intended to limit who can see private records.

Some features are intentionally social. Information you choose to share publicly or with other members may be seen by those members, so use care when deciding what to post or share.

5. Service Providers

We use service providers for hosting and app infrastructure, authentication, chat, payments, live video, email, push notifications, SMS, analytics, file storage, and calendar connections. These providers receive only the information reasonably needed to provide their part of the service and may process information under their own privacy and security terms.

6. Payments

Payment-card information is handled by our payment provider rather than stored directly in CleanCircle's application database. CleanCircle may retain transaction identifiers, product or session details, payment status, amounts, and related accounting records.

7. When We Share Information

We do not sell personal information to advertisers. We may share information with service providers, when you direct us to share it, to protect safety or the integrity of the service, in connection with a legal request when required, or as part of a business transfer subject to applicable law.

8. Notifications and SMS

Push, email, and SMS preferences can be changed in Settings. If you opt into SMS, message frequency varies and carrier message and data rates may apply. SMS is optional and is not a condition of purchasing a coaching session. Instructions to stop or get help may be included in text messages where applicable.

9. Data Retention and Deletion

We keep information for as long as reasonably needed to operate CleanCircle, provide requested features, maintain security, meet accounting or legal obligations, and resolve disputes. You can request account deletion through Settings or use our account deletion page. Some limited records may remain where retention is legally required or reasonably necessary for fraud, security, payment, or dispute purposes.

10. Security

We use technical and organizational safeguards intended to protect member information, including authentication, access controls, and restrictions around sensitive records. No internet service can guarantee absolute security, so we cannot promise that unauthorized access will never occur.

11. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to object to or restrict certain processing. You can also change many profile, privacy, location, and notification choices directly in the app. Contact us if you need help exercising a privacy right.

12. Children's Privacy

CleanCircle is for adults 18 and older. We do not knowingly permit children under 18 to create accounts. If we learn that an underage account has been created, we may remove it and associated information as appropriate.

13. Changes to This Policy

We may update this policy as CleanCircle changes. If an update is material, we may provide notice in the app and may ask members to acknowledge a new policy version.

14. Contact

Privacy questions can be sent to hello@cleancircle.io.